Shipping policy

rocessing Time

All orders are processed within 1–3 business days. During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Time

• United States: 7–12 business days
• Canada & Europe: 10–15 business days
• Asia & Oceania: 7–14 business days
• Other Countries: 10–20 business days

Please note that unexpected delays may occur during holidays or high-volume periods.

Shipping Carriers

We primarily ship with DHL, UPS, FedEx, or local postal services depending on your location and order size.

Tracking Information

Once your order ships, you will receive a confirmation email containing your tracking number. Please allow up to 4 days for tracking updates to appear.

Customs & Duties

International orders may be subject to customs fees, import taxes, or duties, but we cover all costs now. Customers do not have to pay any extra duties.

Lost or Delayed Packages

While we do our best to ensure timely delivery, we are not responsible for delays caused by customs, weather, or carrier issues. If your package is significantly delayed or lost, please contact us and we will assist you promptly.

Incorrect Address

Please ensure your shipping information is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Contact Us

If you have any questions about your shipment, feel free to reach out at chales-zn@hotmail.com . We're here to help.